Data protection

Welcome to our website and many thanks for your interest in our company. Here are some guidelines, information and conditions of use which apply to the entire Stadtwerke Münster website.

1. Scope of conditions of use

The conditions set out below cover the contractual relationships for the use of the internet as a source of information as well as the customer portal. By using the content or the services provided on the Internet, you declare your agreement with these conditions. The exclusion of liability and the conditions of use are to be seen as a part of the Internet services of Stadtwerke Münster. Should any parts of this text or individual formulations within it not, no longer or not completely comply with current legislation, the remaining parts of the document will not be affected by this either in their content or in their validity.

2. Using the content of the website

Stadtwerke Münster can offer no guarantee whatsoever as regards the information provided being up to date, correct and complete, or for its quality. Any liability claims relating to material or non-material damage caused by the use or non-use of the information presented or by the use of faulty and incomplete information are expressly excluded, provided there exists no fault of a demonstrably intentional or grossly negligent nature on the part of Stadtwerke Münster.

All offers are subject to change and are non-binding. Stadtwerke Münster expressly reserves the right to make changes to parts of its website or to the entire range of its offers without any separate announcement, as well as to make additions, deletions or to discontinue publication temporarily or for good.

3. Links and references to other Internet sites

On our website we provide links and references to third-party websites. Stadtwerke Münster accepts no responsibility for the content on these websites. By clicking on such links you leave the information service made available by Stadtwerke Münster. Different regulations may therefore apply to the offers made by third parties, especially with regard to data protection.

We expressly declare that, at the time the links were included, no illegal content could be recognized on the websites to which direct links were provided. Stadtwerke Münster has no influence at all on any current and future design, content or copyright of the websites linked to. We therefore dissociate ourselves expressly from any content on websites to which links are provided and which may be changed after such links were made. This statement applies to all links and references provided within the Stadtwerke Münster website, as well as to external entries in guest-books, discussion forums and mailing lists set up by the author.
Liability for illegal, faulty or incomplete content and, in particular, for any damage arising from the use or non-use of any information presented in this way lies exclusively with the provider of the website to which reference is made.

4. Data protection

We take the protection of your personal data seriously and we want you to feel safe and secure when you visit our website.

4.1. Collecting and processing personal data

When you visit the website of Stadtwerke Münster we only ever see anonymous data, such as the website from which you visit us, your Internet service provider and the pages on our website which you have accessed. Stadtwerke Münster uses this information solely for statistical purposes in order to improve our products, our services and the website itself. Logfiles relating to personal data are not used.
On the Stadtwerke Münster website, all information given which relates to personal data is always provided on a voluntary basis. Everyone is free to refuse to give information on the website.

We store your details on specially protected servers in Germany. Access is only possible by a few, specially authorized people who carry out technical, commercial or editing work on the servers.

In some places on this website, collecting, processing and using personal data is indispensable, for example for praise and criticism given by you, for online services, for playing a game or for requesting information material. These data are always transferred – in encrypted form – only on the basis of the details you consciously provide us with, and only processed and used in line with current regulations. Encryption is carried out using SSL (Secure Socket Layer).

We do not carry out any financial transactions on the Stadtwerke Münster website. No numbers, secret or otherwise, relating to credit cards are asked for.

4.2. Additional provision: mobile tickets

The data are collected and administered, as laid down in the Data Protection Act, by Stadtwerke Münster GmbH and the following service providers, acting as order data processors:

  • Siemens SBS GmbH & Co OHG, Frankfurt, and
  • Deutsche Verkehrsbank LogPay GmbH, Frankfurt – Eschborn

A distinction is made here between personal data and usage data.

The usage data collected by Rheinbahn and/or the service providers are deactivated in the system six months after completion of the transaction. After this they are blocked in accordance with §35, section 3 of the German Data Protection Act and are archived in line with statutory regulations. Personal data are deleted six months after completion of all transactions. The same applies accordingly when the usage contract is terminated.

4.3. Cookies

Stadtwerke Münster uses cookies on its website. Cookies are small text data which are stored locally in the cache of the Internet browser used by the visitor to the website. Cookies enable the Internet browser to be recognized again. Cookies help us to ascertain how often our website is used, as well as to find out the number of users. They also enable us to make our offers as convenient and efficient as possible for you. Your name, IP address and so on are not stored. No individual profile of your user behaviour is made.

4.4. Using and passing on personal data; purpose

All personal data provided as part of our online services are collected, processed and used in accordance with the regulations for the protection of personal data and only for the purpose of implementing the contract and for safeguarding our own legitimate business interests with a view to advising and looking after our customers and to creating products which meet demands.

4.5. Security

There are additional modules on our website – so-called plug-ins for the Facebook social network. These plug-ins recognize you by the “like” or “recommend” button in connection with the Facebook logo. When you visit our website, a direct connection is made via the plug-in between your browser and the server for the social networks. As a result, the operator of the network receives the information that you have visited our website with your IP address.
When you click the “like” or “recommend” button while you are logged into your account, you can link the content of our website on your profile. This means that Facebook can assign the visit to our website to your user account. We would point out that we, as the provider of the website, have no knowledge of the content of the data submitted or of the use made of them. Further information on this can be found in the Facebook data privacy statement at If you do not want social networks to be able to assign your visit to our website to your user account, please log out of your user account.

4.6. Data privacy statement for the use of social network plug-ins

We take the protection of your personal data seriously and we want you to feel safe and secure when you visit our website.

5. Right of information

If you ask us, we will inform you in writing – in accordance with legal stipulations – whether any personal data relating to you are stored with us, and, if so, which. If, in spite of our endeavours to have correct, up-to-date data, the information stored should be false, we will correct it if you ask us to do so.

If you have any questions relating to the processing of your personal data, you can contact our Data Protection Officer directly who, along with his team, is available to help with any requests for information, as well as with applications or complaints:

6. Log-in data and authorizations

For security reasons, it is not allowed to inform anyone else of your log-in data (contract account number and contract number) or of any other passwords and access data. If you should come into possession of third-party data, you will undertake not to use them under any circumstances on the Stadtwerke Münster website.

/ For security reasons, it is not allowed to inform you by telephone or e-mail of your log-in data (contract account number and contract number). Staff at Stadtwerke Münster are not entitled to tell you your contract account number or your contract number over the phone.

/ Likewise for security reasons you will never be ask by telephone or e-mail to reveal your log-in data.

/ All customers of Stadtwerke Münster over the age of 18 and of full capacity are authorized to use the SelfServices.

7. Technical requirements

An up-to-date browser is needed to correctly display and use all the content of the website. Stadtwerke Münster accepts no liability for any errors in the browser software you use. For some functions, JavaScript must be activated in your Internet browser. JavaScript is a script language for the World Wide Web (WWW) and can be used to provide Internet pages with interactive and dynamic elements. In order to make the best possible use of our website, you should activate JavaScript (via the settings for your browser). We use this technology among other things for the best possible display of individual pages with differing screen resolutions, as well as for navigation. Some forms use JavaScript to check whether data entered are correct and cannot recognize wrong entries without JavaScript.

It is entirely up to you whether you decide to use, or not to use, these functions.

Stadtwerke Münster also provides a lot of information and documents in pdf format. For this you need a current pdf reader, which you can download from a range of suppliers.

On parts of its website, Stadtwerke Münster also uses Flash and QuickTime applications which display content in an interactive and multimedia way. The plug-ins needed for these can be had from the relevant supplier.

8. Copyrights, trademark rights and publication rights

In everything it publishes, Stadtwerke Münster endeavours to respect copyrights for the graphics, audio documents, video sequences and texts it uses, as well as using graphics, audio documents, video sequences and texts that it has itself produced and drawing on licence-free graphics, audio documents, video sequences and texts. None of the graphics, audio documents, video sequences and texts used may be downloaded for further use or stored or altered if Stadtwerke Münster has not given its express approval to do so.

All the brand names and trademarks mentioned on the website which may be protected by third parties are subject without restriction to the regulations laid down under relevant trademark law as well as to the property rights held by the relevant registered owner. It may not be inferred that the brand name is not protected by third parties merely on the basis of the fact that it is mentioned.

The copyright for items published and produced by Stadtwerke Münster itself is held solely by Stadtwerke Münster. Any copying, dissemination, storage, transfer, sending, reproduction and passing-on of content is expressly forbidden unless written approval has been given by Stadtwerke Münster GmbH.

Please contact us if you wish to have approval to use individual items of information from the website.

9. Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. (hereinafter “Google”). Google Analytics uses so-called cookies, text data which are stored on your computer and permit an analysis of your use of the website. The information generated by the cookie on your use of this website is, as a rule, transferred to a Google server in the USA and stored there. If the IP anonymization on this website is activated, your IP address will be shortened beforehand by Google within member states of the European Union and in any other countries which are signatories to the Agreement on the European Economic Area. Google will transfer the full IP address to one of its servers in the USA and shorten it there only in exceptional cases. On behalf of the operator of this website, Google will use this information to make an evaluation of your use of this website, compile reports on website activities and provide other services for the website operator relating to the use of the website and of the Internet. The IP address transferred from your browser by Google Analytics will not be combined with other data by Google. You can prevent any cookies being stored by opting for the relevant setting in your browser software. We would, however, draw your attention to the fact that in such a case you might not be able to make full use of all the functions on this website. In addition, you can prevent the data generated by the cookie relating to your use of the website (incl. your IP address) from being collected and sent to Google by downloading and installing the browser plug-in available at the following link:

By clicking on the following link, you can also prevent Google Analytics from collecting your data when you visit this website. As a result, an opt-out cookie will be set: deactivate Google Analytics.

Further information on the conditions of use and on data protection can be found at and On our website we have added the function “gat._anonymizeIp()” to the Google Analytics code. This anonymizes the collection of IP addresses.

10. Adform

If you have arrived at our website via one of our advertisements, a cookie will be stored on your computer by Adform. This cookie loses its validity after 30 days. No information about you can be inferred from it. As IP addresses are judged to be personal data in Germany, Adform never stores complete IP addresses in this country, but shortens the last octet in order to comply with data protection regulations. The information collected by means of the cookie helps us to draw up statistics relating to our conversion rate. This means that we find out how many users come to us via an advertisement and purchase a product on our website within 30 days. If you would prefer not to take part in the tracking process, you can deactivate cookies by choosing a browser setting that blocks cookies from this domain:

Alternatively, you can deactivate advertisements and data collection here: